An Approach to Estimate Response Time of Composition in SOA Environment for Business Compliance

Chellammal Surianarayanan 1 *, and Ravishankar Palaniappan 2

1 Department of Computer Science

Bharathidasan University Constituent Arts & Science College

Navalurkuttapattu, Trichy 620009, India

2 Cognizant, Chennai-600045, India

Email: ,


Organizations adopting Service Oriented Computing (SOC) implement complex business processes through service composition where more than one services from different domains are composed in a particular pattern to implement a given process. One of the central needs of composition is that it should take place within the stipulated time as specified in the Service Level Agreement (SLA).The primary quality attribute used to measure performance of service composition is response time. In this paper, an approach is proposed to estimate the response time of composition using the response time of individual service invocation events towards checking compliance as per SLA. In case of any deviation, service providers will notify the clients and take corrective tasks to improve the quality of their service offers. A case study has been taken up with a composite shipping service which involves composition of services both internal and external to the organization. Different scenarios are discussed and results are presented.

Keywords: Business compliance, Service Level Agreement, Service Composition, SOA environment


Analyses of Factors Affecting Employee Perception on Organizational Corporate Social Responsibility

Vishal Pradhan 1 * , Raj Kumar Sharma 2 , and Saravan Krishnamurthy 1

1 Symbiosis Centre for Information Technology,

Symbiosis International University, India

2 KPMG, , India

Email: , ,


Various facets with a focus on stakeholders' participation, positive influences of corporate social responsibility (CSR) have painted the CSR canvas. The employees (of organizations in India working in Information Technology (IT) domain are means of voluntarily delivering CSR services, their perception about humanitarian CSR interventions is a prime note of this research; and not to be attentive to other stakeholder's perception. With emphasis on new methodological primers, this research inquires in two phases. In phase (a), five major dimensions that affect organizational CSR (OrgCSR) were identified. Qualitative, Interpretive Structural Modeling (ISM) method was used to establish a digraph of transitive inter-relationships between the dimensions that affect OrgCSR. Employee commitment was found with highest dependence power caused by job satisfaction and organizational morality, transitively further by, organizational attractiveness and identification which had highest driving power. Phase (b) investigates an exploratory factor structure of employees' perception on the contexts organizational outlook on OrgCSR, their expectation of intervention by external entities (govt., public, corporate evaluations) and perceived internal OrgCSR environment. The significance of mediation and analyses of effect size measures found the external expected CSR environment as a complete-and-medium strength mediator. A mix of the research strategies outlined are pragmatic advancements which transcript qualitative data into a digraph and quantitative measures into an estimated mediation model. Synchronizing the outcomes of two methods facilitated discussion and conclusions. Indian corporate policy makers may comprehend that by ‘honestly' serving their native society may stimulate dimensions that affect OrgCSR at subsequent levels, induces the feeling of more organizational engagement. The influence of external CSR environment, transparency in CSR related communication and balance between business and CSR goals were found to prompt more perceived trust in internal OrgCSR environment. Worthwhile approaches to future research on OrgCSR are suggested.

Keywords: Organizational CSR, Mixed research strategy, Employees' CSR perception, ISM, Mediation, Indirect effect, Effect size analyses, Information Technology